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Refund Policy

Last updated 10 September 2026

The short version. Cancel whenever you like. Ask within 14 days of a payment and we refund it in full, no explanation needed.

1. Cancelling

You can cancel a Fllm Pro subscription at any time, from the plan page inside Fllm or from the receipt email Paddle sends you. Cancelling stops future renewals. Your Pro access continues until the end of the period you have already paid for, and your saved films and collections stay where they are — dropping to the free plan only reapplies the free limits to what you add next.

2. Refunds

Within 14 days of any charge — your first payment or a renewal — ask and we refund it in full.
After 14 days we do not usually refund the current period, but if the service was broken or unavailable for a meaningful part of it, write to us and we will put it right.
Refunds are returned to the original payment method. Paddle, our merchant of record, processes them; the money typically appears within five to ten business days depending on your bank.

3. Renewals you did not expect

If a renewal caught you out, tell us within 14 days and we will refund it and cancel the subscription. We would rather do that than keep money from someone who is not using Fllm.

4. How to ask

Email support@fllm.app from the address on your account, or reply to the Paddle receipt. Tell us which charge you mean; you do not need to give a reason.

This policy sits alongside your statutory rights, which it does not limit.